🔐 Klouttrack Privacy Policy

1. Introduction

Welcome to the Klouttrack Privacy Policy. At Klouttrack, we are committed to protecting your personal data and ensuring transparency in how we collect, use, and store your information.

Scope of this Privacy Policy

This Privacy Policy applies to users of Klouttrack’s website (klouttrack.com), mobile applications, and any related services (collectively, "Services"). By accessing or using our Services, you agree to the collection and processing of your information as described in this policy.

Compliance with Data Protection Laws

Klouttrack values user privacy and aims to follow best practices in data protection. While we strive to align with industry-standard privacy regulations, our compliance efforts are evolving as the platform develops.

• 📜 Best Practices: We incorporate key principles from established data protection laws, such as transparency, user control, and data security.
• 📜 European Union (GDPR): We respect privacy rights outlined under GDPR, including data access and deletion requests.
• 📜 California (CCPA): We acknowledge CCPA principles, such as the right to know what data is collected and how it is used.
• 📜 Oman & Other Jurisdictions: As Klouttrack grows, we will continue to assess and improve our data protection practices to meet local legal requirements.

If you have concerns regarding privacy, please contact us atteam@klouttrack.com.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data practices. If we make significant updates, we will notify you via email or through an in-app notification.

If you have any questions about this Privacy Policy, please contact us at team@klouttrack.com.

2. Information We Collect

To provide and improve our services, Klouttrack collects different types of information. This includes data provided directly by users, information collected automatically, and third-party integrations.

Categories of Data We Collect

• 📋 Personal Information: When you sign up for Klouttrack, we collect your name, email address, username, and password.
• 📊 Social Media Data: When you link social media accounts (e.g., Instagram, TikTok, YouTube), we collect public metrics like follower count, engagement rates, and other insights as permitted by the respective platforms’ APIs.
• 📍 Device & Usage Data: We automatically collect information such as:
  • IP address and geolocation (approximate region).
  • Device type (mobile, desktop), browser type, and operating system.
  • Interactions with Klouttrack features, such as buttons clicked and time spent on pages.
• 🔒 Payment Information: If you purchase a subscription, we collect billing details (e.g., credit card information) via secure third-party payment processors. Klouttrack does not store your full payment details.
• 🎯 Cookies & Tracking Technologies: We use cookies, pixels, and similar technologies to:
  • Remember your preferences and login sessions.
  • Analyze traffic and improve website functionality.
  • Serve relevant ads (where applicable).
  You can control cookie preferences in your browser settings.

Legal Basis for Data Collection (For Users in the EEA)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• 📜 Contractual Necessity: Data collected to create and maintain your Klouttrack account.
• 📜 Legitimate Interests: Usage analytics and service improvements.
• 📜 Consent: For marketing emails and optional cookies.
• 📜 Legal Obligations: Compliance with tax, fraud prevention, and security laws.

Children's Privacy

Klouttrack is not intended for children under 13 years of age (or the minimum legal age in your jurisdiction). We do not knowingly collect personal data from children. If we learn that we have inadvertently collected data from a minor, we will take steps to delete it. Parents or guardians who believe their child has provided personal data should contact us at team@klouttrack.com.

3. How We Use Your Information

Klouttrack uses the information we collect to provide, improve, and personalize our services. Below is a breakdown of how we use different types of data:

Service-Related Use

• 🚀 Providing Our Services: To create and manage your account, process payments, and offer Klouttrack’s social media analytics features.
• 📊 Generating Insights: To analyze and display your follower trends, engagement metrics, and other social media data.
• 🔐 Security & Fraud Prevention: To detect, prevent, and respond to unauthorized access, abuse, or fraud.
• ⚖ Legal Compliance: To comply with financial, tax, and regulatory obligations.

Communications & Marketing

• 🔔 Service Notifications: We send transactional emails, such as password resets, billing confirmations, and security alerts.
• 📩 Marketing & Promotions: With your consent, we may send promotional emails, newsletters, and updates about new features.
• ❌ Opt-Out: You can unsubscribe from marketing emails anytime via the **unsubscribe link** in the email or by contacting team@klouttrack.com.

Personalization & Analytics

• 🎯 Personalized Experience: We tailor recommendations based on your usage patterns.
• 📊 Performance & User Behavior Analytics: We analyze how users interact with Klouttrack to improve performance and user experience.
• 🛠 Bug Fixes & Service Enhancements: To troubleshoot issues and enhance functionality.

How Long We Retain Your Data

Klouttrack retains personal data for as long as necessary to provide our services. Since we are in an early stage, we have not yet established fixed retention periods, but we strive to keep data only for as long as needed.

If you would like your personal data removed, you can request deletion by contacting us atteam@klouttrack.com. We will process requests as quickly as possible, subject to any legal or security requirements.

If you wish to delete or request access to your personal data, please contact team@klouttrack.com.

4. Data Sharing & Third-Party Services

Klouttrack values your privacy and does not sell personal data. However, we may share information in the following circumstances:

Third-Party Service Providers

We use trusted third-party service providers to help us operate Klouttrack. These providers have limited access to your data and are contractually required to protect it. They assist with:

• 💳 Payment Processing: Stripe, PayPal, or other payment gateways securely process billing transactions. We do not store your full payment details.
• 📊 Analytics & Performance Tracking: Google Analytics and Firebase help us monitor user engagement and improve the service.
• 📩 Email & Notification Services: We use services like Mailgun or SendGrid to send account-related emails and notifications.
• 🛠 Hosting & Infrastructure: Our platform runs on secure cloud infrastructure such as AWS, DigitalOcean, or similar providers.

Social Media Integrations

When you connect social media accounts (e.g., Instagram, TikTok, YouTube) to Klouttrack, we access and store **only the data necessary** to provide analytics. This may include:

• 🔗 Public engagement metrics (followers, likes, views, etc.).
• 📅 Post performance and content reach.
• 📊 Audience demographics (if available via the platform's API).

Data Protection & Security

Klouttrack implements **strong security measures** to protect user data from unauthorized access, disclosure, or misuse. Any stored data is **encrypted and safeguarded** in accordance with industry best practices.

**We do not store passwords, private messages, or non-public content from your connected accounts.**

Compliance with Third-Party API Policies

Klouttrack integrates with third-party platforms to provide social media analytics. We comply with the respective **terms of service, developer policies, and data usage restrictions** of these platforms. This includes:

• 📜 **Following official API guidelines** to retrieve authorized data responsibly.
• 📜 **Avoiding unauthorized data collection** (e.g., scraping, automation, or violating platform restrictions).
• 📜 **Ensuring compliance** with each platform's privacy and security requirements.

Klouttrack may update its integrations over time, adding or removing platform support as needed. For the latest information on supported platforms, please visit our website atklouttrack.com.

Legal & Law Enforcement Requests

We may disclose your data if required by law, regulation, or legal process. This includes:

• ⚖ **Compliance with Government Requests:** If legally required, we may provide data in response to subpoenas, warrants, or legal orders.
• 🚨 **Fraud & Security Enforcement:** If we detect fraudulent activity, security threats, or violations of our Terms of Service, we may share relevant data with law enforcement agencies.
• 🔐 **Protecting Rights & Safety:** We may share information if necessary to **protect Klouttrack, our users, or the public** from harm or legal liability.

How to Control Data Sharing

You have control over how your data is shared:

• ❌ **Disconnect Social Media Accounts:** You can revoke Klouttrack’s access to your social media data via the respective platform’s settings.
• 🔒 **Manage Cookies & Tracking:** You can adjust cookie settings in your browser or opt out of analytics tracking.
• 📩 **Request Data Deletion:** You can request the deletion of your account and personal data at any time by contacting privacy@klouttrack.com.

5. Your Data Rights & Choices

Klouttrack respects your privacy and gives you control over your personal data. Depending on your location, you may have the following rights:

Your Rights Under Applicable Laws

• 📥 Access Your Data: You can request a copy of the personal data we hold about you.
• 🗑 Request Data Deletion: You can ask us to delete your account and associated data, subject to legal retention requirements.
• 🔄 Correct or Update Data: If your personal information is inaccurate, you have the right to request corrections.
• 🚫 Restrict Processing: You can ask us to limit how we use your data in certain situations.
• 📂 Data Portability: You can request a copy of your data in a structured, machine-readable format.
• ❌ Opt-Out of Marketing: You can unsubscribe from promotional emails at any time using the **unsubscribe link** in our emails or by contacting us.

How to Exercise Your Rights

To submit a request regarding your data, email us atteam@klouttrack.com. We will process your request within **30 days** in accordance with applicable laws.

Exceptions & Limitations

Your rights may be subject to legal exceptions. For example:

• 📜 We may retain certain data for legal, security, or compliance reasons.
• ⚖ Requests for deletion may be denied if they conflict with legal retention requirements.
• 🚫 We may refuse excessive or repetitive requests to prevent abuse.

If you believe we have not handled your request properly, you may have the right to lodge a complaint with a **data protection authority** in your country.

6. Data Security

Klouttrack is committed to protecting your personal data from unauthorized access, disclosure, or loss. While no system is completely immune to cyber threats, we implement industry-standard security measures to safeguard your information.

Security Measures We Implement

• 🔒 Encryption: All sensitive data is encrypted both in transit (using TLS/SSL) and at rest.
• 🛡 Access Controls: Only authorized personnel have access to your data, with strict authentication and logging in place.
• 🖥 Secure Infrastructure: We host our services on secure cloud platforms with firewalls and intrusion detection.
• 🔍 Regular Security Audits: We periodically review our security practices to identify and mitigate risks.
• 🚨 Fraud & Abuse Monitoring: We monitor for suspicious activity and take proactive measures against fraud.

Your Responsibilities for Security

While we take steps to protect your data, security is also a shared responsibility. You can help keep your account secure by:

• 🔑 Using a **strong, unique password** and enabling two-factor authentication (2FA) if available.
• 🚫 Avoiding phishing scams and **not sharing your credentials** with others.
• 🔒 Ensuring your devices have updated **security patches and antivirus protection**.

Security Breach Notification

In the event of a **data breach** that affects your personal information, we will notify you as required by applicable laws. We will take immediate steps to contain the incident, investigate the breach, and notify **relevant authorities** if necessary.

If you believe your account or personal data has been compromised, please contact us immediately atteam@klouttrack.com.

7. Retention & Deletion of Data

Klouttrack retains personal data for as long as necessary to provide our services, comply with applicable regulations, and improve platform functionality. As an evolving platform, our data retention policies may be adjusted over time.

How We Handle Data Retention

While we do not currently have fixed retention timelines for all data types, we aim to store user data only as long as needed for operational, legal, and security purposes. Users can request data removal at any time.

Requesting Data Deletion

If you would like your personal data removed from Klouttrack, you can submit a deletion request by emailingteam@klouttrack.com. We will review and process requests in a reasonable timeframe, subject to any legal or security obligations.

Limitations & Legal Requirements

In some cases, we may need to retain certain data for:

• ⚖ **Legal & Compliance Purposes:** Certain records may be required for financial, fraud prevention, or regulatory reasons.
• 🔍 **Security & Abuse Prevention:** To investigate misuse, abuse, or security incidents, some data may be retained for a limited period.
• 📂 **Backup & System Logs:** Temporary backups and logs may contain data before deletion is finalized.

Our approach to data retention may evolve as Klouttrack grows. If you have questions about how we handle your data, please contact us atteam@klouttrack.com.

8. Changes to This Privacy Policy

Klouttrack may update this Privacy Policy periodically to reflect changes in our data practices, regulatory requirements, or new features. When we make updates, we are committed to transparency and will inform users in the following ways:

How We Notify Users of Changes

• 📢 **Website Announcement:** A notice will be posted on our website atklouttrack.com.
• 📩 **Email Notification:** If changes are significant, we will notify registered users via email.
• 📲 **In-App Notice:** Major updates may be displayed as an alert within the Klouttrack app.

When Changes Take Effect

Updated policies take effect **immediately** upon posting unless stated otherwise. If required by law, we will request **explicit consent** for significant changes affecting how we process personal data.

Reviewing Past Versions

We maintain an archive of previous versions of our Privacy Policy. If you would like to review past versions, you can request a copy by contacting us atteam@klouttrack.com.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, your personal data, or your rights, please reach out to us through one of the following methods:

How to Reach Us

• 📧 Email: For privacy-related inquiries, contact us atteam@klouttrack.com.
• 🌐 Website: Visit our official website atklouttrack.com.
• 📚 Help Center: For FAQs and general support, check ourHelp Center.

Response Time

We strive to respond to all inquiries within **5 business days**. However, response times may vary depending on the complexity of your request.

Data Protection Authorities

If you believe that your privacy rights have been violated and we have not addressed your concerns satisfactorily, you may have the right to lodge a complaint with your local data protection authority.