📜 Klouttrack Terms of Service

1. Acceptance of Terms

By accessing or using Klouttrack ("the Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service (the "Terms"). If you do not agree with any part of these Terms, you must immediately discontinue use of the Service.

• ✔ Minimum Age Requirement: You must be at least 13 years old (or the minimum legal age in your jurisdiction) to use Klouttrack. If you are under 18, you may use the Service only with the consent and supervision of a parent or legal guardian.
• ✔ Legal Capacity: You represent and warrant that you have the legal authority to enter into these Terms. If you are using Klouttrack on behalf of an organization, you confirm that you have the necessary authorization to bind that organization to these Terms.
• ✔ Compliance with Laws: You agree to use Klouttrack in full compliance with all applicable local, state, national, and international laws, regulations, and industry standards.
• ✔ Modifications to the Terms: Klouttrack reserves the right to update or modify these Terms at any time. Continued use of the Service after changes are made constitutes acceptance of the revised Terms. We will notify users of significant changes via email or a notice on our website.

If you do not meet these eligibility requirements or do not agree to these Terms, you are prohibited from accessing or using Klouttrack.

2. Description of Service

Klouttrack is a social media analytics and growth tracking tool designed for creators, influencers, and businesses to monitor their social media performance. The Service provides insights into audience engagement, follower trends, and content effectiveness across supported platforms.

Features

Limitations & Disclaimers

⚠ Data Availability: Klouttrack relies on third-party APIs (e.g., Instagram, TikTok, YouTube) to provide analytics data. We do not control the availability, accuracy, or completeness of data retrieved from these platforms.

⚠ Service Modifications: We reserve the right to modify, suspend, or discontinue any feature of Klouttrack at any time without prior notice.

⚠ No Guarantee of Results: Klouttrack provides insights to help users track social media performance, but we do not guarantee specific outcomes such as increased followers or engagement.

⚠ Third-Party Terms: Users must comply with the terms of service of any third-party platforms they connect to through Klouttrack. We are not responsible for any actions taken by these platforms, including account restrictions or suspensions.

⚠ No Affiliation Disclaimer: Klouttrack is an independent analytics tool and is not affiliated with, endorsed by, or sponsored by Instagram, TikTok, YouTube, or any other third-party service. All trademarks, service marks, and company names are the property of their respective owners.

By using Klouttrack, you acknowledge and accept these limitations as part of the Service.

3. User Accounts & Registration

To access certain features of Klouttrack, users may be required to create an account. By registering for an account, you agree to provide accurate, complete, and up-to-date information and to maintain the confidentiality of your account credentials.

Account Responsibilities

• ✅ Accurate Information: You must provide truthful and updated information when registering. Failure to do so may result in account suspension or termination.
• ✅ Account Security: You are responsible for maintaining the confidentiality of your login credentials and are fully accountable for all activities under your account.
• ✅ Unauthorized Access: If you suspect any unauthorized use of your account, you must notify us immediately at team@klouttrack.com.
• ✅ One Account per User: Each user is permitted only one account unless explicitly authorized by Klouttrack.

Prohibited Activities

Users are strictly prohibited from engaging in any of the following activities:

• 🚨 Creating multiple or fake accounts for deceptive purposes.
• 🚨 Impersonating another person or entity.
• 🚨 Selling, renting, or transferring accounts to third parties.
• 🚨 Attempting to gain unauthorized access to another user’s account.
• 🚨 Using Klouttrack for illegal, fraudulent, or abusive activities.

Account Termination

Klouttrack reserves the right to suspend or terminate your account at any time if you violate these Terms. In the event of account termination, access to all services and data may be revoked without prior notice.

By registering for an account, you acknowledge and accept these responsibilities and restrictions.

4. Payment & Subscription Plans

Certain features of Klouttrack may require a paid subscription. By subscribing to a plan, you agree to pay all applicable fees and abide by the payment terms outlined below.

Billing & Payments

• 💳 Payment Methods: Klouttrack accepts major credit/debit cards and other payment methods as listed on our payment page.
• 🔄 Auto-Renewal: Subscriptions automatically renew at the end of each billing cycle unless canceled before the renewal date.
• 🔒 Secure Transactions: All payments are processed securely through third-party payment providers. Klouttrack does not store full payment details.
• 📆 Billing Cycle: Your billing period is based on the date of your initial subscription purchase (e.g., monthly or yearly).

Cancellations & Refunds

• ❌ Cancel Anytime: You can cancel your subscription at any time via your account settings. Your access to paid features will continue until the end of the current billing cycle.
• ⏳ No Partial Refunds: Klouttrack does not offer partial refunds for unused portions of a subscription period.
• ⚠ Refund Policy: Refunds for purchases made through the Apple App Store or Google Play Store are subject to their respective refund policies. Users must request refunds directly through the respective app store.
• ⚠ Refund Exceptions: Refunds may be granted in cases of accidental charges or service disruptions at Klouttrack's discretion. Contact team@klouttrack.com for refund inquiries.

Free Trials & Promotional Offers

• 🎉 Free Trials: If offered, free trials grant temporary access to premium features. You will be charged automatically at the end of the trial unless canceled.
• 🎟️ Promotional Discounts: Discounts and promotional offers are subject to change and may be withdrawn at any time.

By subscribing to Klouttrack, you acknowledge and agree to these payment and billing terms.

5. Acceptable Use Policy

To maintain a secure and fair environment, users of Klouttrack must adhere to this Acceptable Use Policy. Any violation may result in account suspension or termination.

Prohibited Activities

• 🚫 Automated Actions: Use of bots, scrapers, or automation tools to access or manipulate Klouttrack’s data.
• 🚫 Fake Engagement: Buying or selling followers, likes, or engagement to manipulate social media metrics.
• 🚫 Unauthorized Access: Attempting to gain unauthorized access to Klouttrack’s systems, data, or other user accounts.
• 🚫 Illegal or Harmful Content: Uploading or sharing content that is defamatory, fraudulent, harassing, or violates intellectual property rights.
• 🚫 Reverse Engineering: Modifying, decompiling, or reverse-engineering any part of Klouttrack’s software or services.
• 🚫 Data Harvesting: Collecting or extracting personal data from Klouttrack without consent.
• 🚫 Platform Misuse: Using Klouttrack in a way that interferes with other users’ experience or our ability to provide the service.

Security & Fair Usage

• 🔒 Account Protection: Users must keep their login credentials secure and report any suspected breaches.
• 📊 API Compliance: When using third-party integrations, users must comply with the respective platform’s terms of service.
• ⚖ Fair Usage: Excessive API requests or actions that could overload Klouttrack’s systems may result in usage restrictions.

Enforcement & Consequences

• 🚨 Account Suspension: Klouttrack reserves the right to suspend or terminate accounts that violate this policy.
• 🚨 Legal Action: Severe violations may be reported to authorities or result in legal consequences.
• 🚨 Data Removal: Klouttrack may remove content that violates these terms without prior notice.

By using Klouttrack, you agree to abide by this Acceptable Use Policy. Violations may result in immediate action, including but not limited to account termination.

6. Third-Party Services & Compliance

Klouttrack integrates with third-party platforms, including but not limited to Instagram, TikTok, and YouTube, to provide analytics and tracking features. By using Klouttrack, you acknowledge and agree to the following:

• 🔗 Compliance with Third-Party Terms: You must comply with the terms, policies, and guidelines of any third-party platform you connect to Klouttrack.
• ⚠ API Access Restrictions: Klouttrack does not guarantee continuous access to third-party APIs. If a platform revokes API access, certain features may become unavailable without prior notice.
• 🚫 Prohibited Use: You may not use Klouttrack to violate the terms of service of any third-party platform, including but not limited to automating engagement, scraping user data, or engaging in unauthorized activities.
• 🔒 Data Privacy: Data obtained from third-party services is subject to the respective platform’s privacy policy. Klouttrack does not share your data with third parties without your consent.

Failure to comply with third-party platform rules may result in account suspension or termination.

7. Privacy & Data Policy

Your privacy is important to us. Klouttrack collects and processes user data in accordance with our Privacy Policy. By using Klouttrack, you acknowledge and agree to the collection, use, and storage of your data as outlined in our policy.

Data Collection & Usage

• 📊 Analytics Data: We collect engagement metrics and social media statistics to provide insights.
• 🔐 Security Measures: We implement industry-standard security to protect your information.
• ❌ Data Sharing: We do not sell or share your personal data with third parties without your consent.

For more details on how we handle user data, please review our Privacy Policy.

8. Contact Information & Support

If you need assistance, have questions, or wish to report an issue regarding Klouttrack, please contact us through the following channels:

Support & Inquiries

• 📧 Email Support: For general inquiries, technical support, or billing issues, contact us at team@klouttrack.com.
• 🌐 Help Center: Visit our online Help Center at klouttrack.com/help for FAQs and troubleshooting resources.
• 📣 Social Media: Stay updated by following our official accounts on social platforms.

Reporting Issues & Violations

• 🚨 Report a Violation: If you come across content or activities that violate our Acceptable Use Policy, please report them to team@klouttrack.com.
• 🔐 Security Concerns: If you identify a security vulnerability or suspect unauthorized access to your account, report it to team@klouttrack.com.

Our team will make reasonable efforts to respond to inquiries as quickly as possible. However, response times may vary based on support volume.

9. Limitation of Liability & Dispute Resolution

No Warranties

Klouttrack is provided on an "as is" and "as available" basis, without any warranties of any kind, express or implied. To the fullest extent permitted by law, we disclaim:

• 🚫 Any warranties of merchantability, fitness for a particular purpose, or non-infringement.
• 🚫 Any guarantees that the Service will be uninterrupted or error-free.
• 🚫 Any liability for the accuracy, reliability, or completeness of analytics, reports, or third-party data.
• 🚫 Security Disclaimer: While we implement reasonable security measures to protect user data, Klouttrack cannot guarantee that the Service will be completely secure from unauthorized access, cyberattacks, or other vulnerabilities.

Limitation of Liability

To the maximum extent permitted by law, Klouttrack, its affiliates, officers, employees, or partners shall not be liable for:

• ⚠ Indirect or Consequential Damages: Including lost profits, lost data, reputational harm, or business disruption.
• ⚠ Platform Downtime: Service interruptions, maintenance, or third-party API failures.
• ⚠ User Actions: Any damages arising from user reliance on Klouttrack's analytics or business decisions based on platform data.
• ⚠ Third-Party Services: Any issues related to integrations with third-party platforms (e.g., Instagram, TikTok, YouTube).

In jurisdictions where liability limitations are restricted, Klouttrack’s total cumulative liability shall not exceed the total amount paid by you for the Service in the past six (3) months.

Indemnification

You agree to defend, indemnify, and hold harmless Klouttrack, its affiliates, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or related to:

• ✅ Your violation of these Terms of Service.
• ✅ Your misuse of the Service.
• ✅ Any claim that your content violates the rights of a third party.

Dispute Resolution

If you have a dispute with Klouttrack, we encourage you to contact us first at team@klouttrack.comto attempt an informal resolution. If we cannot resolve the issue, the following terms will apply:

• ⚖ Negotiation: Both parties agree to attempt to resolve disputes through direct communication before pursuing legal action.
• ⚖ Binding Arbitration: If no resolution is reached, the dispute shall be settled through binding arbitration in accordance with the laws of Oman.
• ⚖ Class Action Waiver: You agree to resolve any disputes with Klouttrack individually and not as part of any class action lawsuit.
• ⚖ Governing Law: These Terms and any disputes arising from them shall be governed by the laws of Oman, without regard to conflict of law principles.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages, so parts of this section may not apply to you. However, Klouttrack's liability will be limited to the fullest extent permitted by law.